Red T Group: Any product or service listed under the Red T Group.
Website: Any of the contents on www.redtgroup.com in its entirety.
Copyright and publishing
Material on this website is protected by copyright owned by Red T Group. Users may view and share any contents with the understanding that Red T Group has full ownership. The contents must not be used for commercial gain or be incorporated in any publications without prior consent from Red T Group.
Once any Red T Group products are paid for in full and in possession of the client, the client may display as and where they choose but they may not under any circumstances replicate or copy the product in any form.
The trade marks, logos, and services displayed on the website (collectively, the Trade Marks) are the registered and unregistered trademarks of Red T Group and are protected by HK, UK and international trade mark laws.
Red T Group takes quality very seriously and makes every effort to provide a quality product and service. If our clients aren’t satisfied, we want to know; contact us
Red T Group offers a quality guarantee on all products. If the goods your receive are damaged, please contact us and we would be happy to replace them. We cannot guarantee that the items you have purchased online will meet your exact expectations in terms of colours as these can occasionally be misrepresented on screen. We apologise but we cannot replace these orders.
All printed work on paper is guaranteed under standard Hahnemühle terms.
Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service or product.
We must receive full cleared payment for an order before we despatch any products. At this time we can only receive payments via direct bank transfer or cheque. There may be varying lead times for different products for which we will notify you should they be different to those advertised on this website.
We may not accept your order if an item you have ordered is sold out, there is a problem with your payment or if there is a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. No contract will be formed unless and until Red T Group accepts the Buyers order. Acceptance will be deemed to have occurred when Red T Group sends a confirmatory email to the Buyer, or the goods are dispatched.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.
Delivery of goods
We aim to despatch all orders within 7 days of receipt of placing an order. They should reach addresses on Hong Kong Island and Kowloon within 2-3 working days of dispatch. This is subject to seasonal variation and indicative only. We cannot accept any liability whatsoever for delayed delivery caused by any third party. We specify the method and address for delivery when you make your order. Risk of damage or loss of the Goods passes to you on delivery. Should you have any queries regarding your delivery please contact us.
We cannot issue refunds or exchanges on any work that is not damaged as the work is made to your specifications. However, should you received damaged work or items that you did not order as per your invoice, we are happy to receive the returned items and offer a refund or credit towards a new order.
Unfortunately we cannot refund any delivery costs incurred. To make a return contact us and we will give you instructions on how to return your order.
We will only retain your personal or professional details if you place an order, join our database or indicate your desire receive updates.
We may share or transfer Personal Information and non-personally identifiable information with or to our affiliates, licensees and partners in order to:
• Enhance this Website and the consumer experience
• Place, produce and deliver your order
Such third parties may not use your Personal Information for any other purposes.
All financial transactions take place outside this website.
We respect your privacy and appreciate your business. At no time do we ever provide your details to any third party unless directly related to your order.
By giving us your details, we understand that you are happy to receive news and updates by email.
Third party links
We are not responsible for the content of any website pages or any other websites linked to or from this Website.
What about cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers’ hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits. Cookies can be disabled via your browser.
This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. The security we offer applies only to the information we collect on this Website.
Please contact us if you have any questions regarding our terms and conditions.
If Red T Group, or some of its assets were acquired, or in the unlikely event that Red T Group goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Red T Group may continue to use your personal information as set forth in this policy.
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.